On the first day of our US vacation we were confronted with the fierce heat and glaring sun of southern Utah. So we descended on Gearheads Outdoor Store in Moab and kitted ourselves out.
The moment we stepped out of the store I realised that my sunglasses were something special - fantastic polarization, greatly reduced glare, light and comfortable. Smudges cleaned off really easily. And a week later, they were still unscratched despite occasional tumbles.
So I was really upset when I lost them a couple of weeks later. I went back along the trail for an hour looking for them, with no luck. Then I searched every store I came across hoping to find a replacement as good. No luck.
On my return to the UK, I called the store in Moab, found out the brand (Peppers) and started looking for resellers online. There were just a few and they didn't have the models I wanted. So I e-mailed Peppers HQ, which turned out to be exactly the right move. A charming and helpful lady called Joy went out of her way to get some replacement sunglasses off to me. And in the space of just over a month, I have gone from never having heard of Peppers to being a big fan and advocate.
The formula? A really great product at a good price, plus excellent customer service.
Thursday 20 September 2007
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1 comment:
I too love the peppers brand. So much so that I became a distributor. Feel free to check out the website. www.boomerssurfshop.com Glad to hear of your great experience. Pass the word!
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